ANCHAYFOOD REFUND POLICY

At AnChayFood, customer satisfaction is our top priority. We understand that unexpected situations can occur, and this Refund Policy is designed to protect your interests.

1. Refund Conditions:

• Product Quality:
  • The product is damaged, spoiled, or does not meet food safety standards.
  • The product does not match the description on the AnChayFood website or application.
• Delivery:
  • Incorrect product or missing items compared to the order.
  • Excessively late delivery compared to the committed time (in case of errors from AnChayFood).
• Order Cancellation:
  • Successful order cancellation before the product is prepared or shipped.

2. Applicable Time:

• For fresh products: Refund requests must be made within 2 hours of receiving the goods.
• For packaged products: Refund requests must be made within 24 hours of receiving the goods.
• For order cancellations: Depends on the time of cancellation.

3. Refund Process:

• Contact AnChayFood's customer service department via:
  • Phone number: 0909090909
  • Email: [email protected]
• Provide detailed information about the order (order ID, product, reason for refund) and supporting images/videos (if any).
• After confirming a valid request, we will process the refund within 3-5 business days.

4. Refund Method:

• Refund to bank account.
• Refund to e-wallet.
• Or as agreed between the two parties.

5. Non-Refundable Cases:

• Products damaged due to improper storage by the customer.
• Products that have been used or processed.
• Cases outside the stated refund conditions.
• Force majeure, war, natural disasters.

6. Shipping Costs:

• AnChayFood will bear the return shipping costs if the product is defective or delivered incorrectly.
• Customers bear the shipping costs if they change their mind after the order has been prepared.

7. Contact Information:

• Address: 72 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City.
• Phone number: 0909090909
• Email: [email protected]

Note:

• This policy may be changed without prior notice.
• AnChayFood reserves the right to refuse a refund if fraud is detected.
• Customers should carefully check the product upon receipt.