AnchayFood.com – More Than Just a Vegan Food Delivery App

AnchayFood.com is a professional and pioneering platform in Vietnam specializing in the delivery of vegetarian and vegan food, built with the goal of connecting a community that loves a healthy, environmentally friendly, and compassionate lifestyle. The app not only offers a variety of vegetarian dishes from restaurants and eateries across the country but also carries the mission of spreading the values of plant-based eating culture and the spirit of charity, compassion, and love.

AnchayFood operates on a model similar to modern food delivery platforms but is optimized to serve the {vegetarian community} with features:

• Convenient Vegetarian Food Ordering: Connects users with the nearest vegetarian restaurants and eateries.
• Charitable Food Delivery: Supports those in difficult circumstances through free meals from partner restaurants and eateries.
• Promoting a Green Living Culture: Integrates features that encourage reducing plastic waste and prioritizing the use of sustainable ingredients.

Order Cancellation Policy - AnchayFood.com

1. Purpose:

This policy specifies the cases and conditions for canceling orders on the AnchayFood.com application, ensuring the rights of both users and partner restaurants/eateries while maintaining transparency and fairness in transactions.

2. Order Cancellation Cases:

• User cancels order:
  • Before the restaurant/eatery confirms the order: Users can cancel the order for free.
  • After the restaurant/eatery confirms the order:
    • Users can cancel the order within 5 minutes after the restaurant/eatery confirms.
    • After 5 minutes, if the user cancels the order, a cancellation fee equivalent to 30% of the order value will be charged.
    • Acceptable reasons for order cancellation:
      • Sudden change of decision.
      • Incorrect order information entry.
      • Restaurant/eatery changes order information (e.g., out of stock).
• Restaurant/eatery cancels order:
  • Out of stock.
  • Restaurant/eatery is overloaded, unable to fulfill the order.
  • Force majeure events (e.g., power outage, fire, natural disaster).
• AnchayFood cancels order:
  • Incorrect restaurant/eatery information.
  • Invalid payment method.
  • Detection of fraudulent activity.
  • Force majeure events such as natural disasters, epidemics.

3. Order Cancellation Process:

• User:
  • Access the "Orders" section in the application.
  • Select the order to cancel.
  • Select the reason for order cancellation.
  • Confirm order cancellation.
• Restaurant/eatery:
  • Immediately notify the user and AnchayFood of the reason for order cancellation.
• AnchayFood:
  • Confirm the order cancellation information.
  • Process the refund for the user according to the refund policy.

4. Refund Policy:

• Free order cancellation (before restaurant confirmation): Users receive a 100% refund.
• Order cancellation within 5 minutes after restaurant confirmation: Users receive a 70% refund of the order value.
• Restaurant/eatery or AnchayFood cancels order: Users receive a 100% refund.
• Refund time: The refund time will depend on the payment method used by the user and the regulations of the bank or intermediary payment organization.

5. Additional Terms:

• AnchayFood reserves the right to change the order cancellation policy without prior notice. However, all changes will be publicly updated on the application.
• All disputes related to order cancellation will be resolved according to the provisions of Vietnamese law.
• AnchayFood is committed to supporting customers in all cases. If there are any questions or problems related to order cancellation, users can contact AnchayFood's customer care department through the support channels provided on the application.

6. Contact:

• Email: [email protected]
• Hotline: [phone number]
• Live chat via the AnchayFood application.

Note:

• This policy is effective from [date month year].
• AnchayFood encourages users to carefully check the order information before confirming to avoid unwanted order cancellations.
• AnchayFood thanks customers for trusting and using the service.